Reservations and Pre-sales Policy


An item can be reserved for a maximum period of 1 month, if it is already available or from the date of availability.

For this you will have to place the order.

An invoice will be issued for this payment.

En caso de que el comprador desistiera de la compra del artículo antes de su envío, se le devolvería el 90% de la cantidad abonada.

If an item is purchased in pre-order with collection at our location, it must be paid at the time of reservation, otherwise it will not be reserved.

In the event that the product is not distributed for reasons beyond Ugi Games & Toys, the amount paid as a reservation will be returned in full.

The availability date of a pre-sale product may change if there are problems with production / distribution. In case of delay, it will be updated according to the distributor's information. The date indicated is when the distributor can ship the products to the store, not when we can ship them to the customers.

Priority is given to customers who have paid in advance for the product, compared to those who have not.

In the event that an item is paid for pre-sale and you want to cancel the order before it is shipped, the Cancellation Policy will be complied with (Cancellation Policy).